Return Policy
Effective Date: 03-10-2024
Last Updated: 03-10-2024
At Shajabo, customer satisfaction is our priority. We strive to provide high-quality imitation jewellery and excellent service. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
- The product must be unused and in the same condition as when you received it.
- The product must be in its original packaging.
- The return must be initiated within 7 days of delivery.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale or discounted products.
- Custom-made or personalized jewellery.
- Products that show signs of wear or damage.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us at support@shajabo.com or call +91 8617379290 within 7 days of receiving your order.
- Provide your order details and reason for the return.
- Our support team will guide you through the return process, including how to ship the product back to our address:
Shajabo
College Para, Basirhat, Taki Road,
North 24 Parganas, West Bengal, 743412 - Once we receive the returned item and inspect it, we will notify you of the status of your refund.
4. Refunds
If your return is approved, we will process a refund to your original payment method within 7-10 business days. Please note that:
- Shipping charges are non-refundable.
- You are responsible for paying for your own shipping costs when returning the item unless the product was defective or damaged upon arrival.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@shajabo.com.
6. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please:
- Check your bank or payment account again.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@shajabo.com.
7. Contact Us
If you have any questions regarding this Return Policy, feel free to reach out to us:
Email: support@shajabo.com
Phone: +91 8617379290
Address: College Para, Basirhat, Taki Road, North 24 Parganas, West Bengal, 743412